The modern economy has become all about digitization and automation. The restaurant industry is also not immune from this transformation. The most important part of service in restaurants other than food preparation is taking orders. Traditionally, customers had to wait in queues or wait for a staff member to come and note down their orders. However, modern consumers want to be independent when it comes to ordering food. A self-ordering system for restaurants is very important if restaurants wish to satisfy the expectations of modern consumers who want speed and independence in their purchases. Installing this new technology needs careful consideration and planning. Budget, size, configuration and other factors need to be taken into account before deciding the final plan for installation.

‍

Qualities to look for in an ideal self-ordering system

Installing a self-service kiosk for restaurants is not a very daunting task, but considering a few factors is important if you want to maximize the benefits of such technology. The design of your kiosk system, responsiveness, configurations and size need to be taken note of. Let us see some of the factors you should consider while choosing the ideal self-service kiosk for your restaurant –

Responsive design

If your self-ordering kiosk has a responsive design, it will ensure that your online ordering software can work across multiple devices. This helps your customers to connect to your system from anywhere. From scanning a QR code on phones to touchscreen kiosks, you should ensure that unnecessary resizing, scrolling, zooming or panning is eliminated. This helps to create a seamless customer experience.

Size and format

The size and format of your self-ordering system will depend on the dimensions and capacities of your premises. If your strategy is to directly eliminate queues, you should choose large format systems. If your restaurant does not have the necessary floor space for freely standing kiosks, you can opt for wall-mounted systems.

Ethernet and wireless internet

Depending on the layout of your eatery, you should also check if Ethernet and wireless kiosk options are available for your business. Ethernet is known to be faster and more reliable than wireless connections. However, wireless is simple and clean if your internet speeds should allow. A reputed provider of restaurant kiosks should be able to advise you regarding the best option for your business.

Easy Set-up

You should consider a provider who will take a survey of your entire premises to set up the system perfectly. This will ensure that there are no misadjusted parts and malfunctions during service. You should also ensure that minimum intervention is caused during service hours due to installation.

Durability

Durability is very important when it comes to technologies like that of a food kiosk. During peak service hours and high footfall, damages and malfunctions can occur due to overuse. This is why durability should be one of the topmost concerns when it comes to self-ordering systems for restaurants.

‍

Benefits of implementing self-ordering systems in restaurants

There are benefits for both customers and business owners when it comes to installing self-service kiosks. Let us see what they are –

For customers:

1.As contactless service is preferred by modern consumers. Self-service systems are a great option at eateries.

2.Restaurants will have shorter queues as customers can place orders with a few clicks.

3.Customers are in full control of their orders, ensuring accuracy.

4.Orders can be customized according to preference.

5.Customers can take time, browse carefully through menus and order at their own pace.

For business owners:

1.Wait times are reduced drastically as customers do not need to wait until an order is relayed to the cashier for confirmation.

2.Reliable technology ensures kiosks can work at all times, making up for engaged staff in traditional ordering systems.

3.Staff are freed up to focus on more productive tasks.

4.Menu updates can be made easily.

‍

Conclusion

Digitized businesses and contactless transactions have now ushered in self-ordering systems for restaurants. These allow customers to order independently through self-service kiosks. This not only reduces wait times and increases accuracy, but also helps to save additional labour costs. To maximize the benefits of such technology, restaurant owners should carefully assess the size, format, designs and durability of the system on their premises.

‍